Privacy Policy 

RoadWize Privacy Policy

At RoadWize, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and protect your data in compliance with applicable laws.

1. Information We Collect

1.1 Personal Information: When you sign up for our services, we collect personal details such as your name, address, phone number, email address, and payment information. 1.2 Vehicle Information: We collect information about your vehicle, including make, model, registration number, and details of the issue requiring service. 1.3 Usage Data: We collect data on how you interact with our website and services, including IP addresses, browser types, and activity logs.

2. How We Use Your Information

2.1 To provide and manage our services, including roadside assistance, vehicle recovery, and repair services. 2.2 To process payments and manage subscriptions, including recurring monthly or yearly charges. 2.3 To communicate with you regarding your service requests, account updates, and promotional offers. 2.4 To improve our services by analysing usage data, customer feedback, and creating a better customer experience. 2.5 To comply with legal obligations and resolve disputes if necessary.

3. Sharing Your Information

3.1 We do not sell or rent your personal information to third parties. 3.2 We may share your data with:

• Service Partners: Trusted third parties involved in providing roadside assistance and repair services.

• Payment Processors: Secure third-party payment processors for handling transactions.

• Legal Authorities: If required by law or to protect our rights and interests.

4. Data Security

4.1 We implement robust security measures to protect your data from unauthorised access, alteration, or disclosure. 4.2 While we take reasonable precautions, we cannot guarantee complete security due to the inherent risks of online data transmission.

5. Your Rights

5.1 Access and Correction: You have the right to access and update your personal information. 5.2 Opt-Out: You may opt out of promotional communications by contacting us or using the unsubscribe link in emails. 5.3 Data Deletion: You have the right to erasure ("right to be forgotten") and can request the deletion of your personal data, subject to legal and contractual obligations.

6. Cookies and Tracking

6.1 We use cookies to enhance your experience on our website, analyse site traffic, and personalise content. 6.2 You can manage cookie preferences through your browser settings.

7. Subscription and Payment Policies

7.1 Monthly subscriptions are charged from the date of purchase. If the first payment attempt is declined, we will retry up to five times before cancelling the subscription and charging the cancellation fee. 7.2 Yearly subscriptions are billed once every 12 months from the sign-up date. 7.3 All vehicles signing up for RoadWize plans must meet specific eligibility requirements:

• Vehicles must be legally roadworthy and have a valid MOT certificate prior to purchasing a RoadWize plan.

• Vehicles without an MOT are ineligible unless the vehicle is at a trusted MOT station awaiting assessment.

• At the event of a breakdown, vehicles will be inspected by a qualified mechanic to confirm eligibility.

• Failure to meet these requirements will result in the vehicle not being covered under the pricing plan, and customers will incur additional charges by the mile.

8. Policy Updates

8.1 RoadWize reserves the right to update this Privacy Policy at any time. Changes will be posted on our website with the effective date. 8.2 Continued use of our services constitutes acceptance of the updated policy.

Your privacy is important to us, and we are dedicated to safeguarding your information.

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